Recently, the “2008 National Customer Satisfaction Evaluation Activity Commendation Meeting†organized by the China Business Federation and co-organized by the China Service Trade Association was held in Beijing. Shaanxi Automobile Delong won the "Best Customer Satisfaction Brand for China Heavy Truck Market".
This activity is a one-year survey conducted by the China Federation of Commerce across the country. It addresses the assessment of services and user satisfaction of companies in different industries. The Ministry of Commerce promulgates the “Customer Satisfaction Assessment Standard for Business Services†industry standard. As a basis, through a variety of methods such as correspondence, online voting, telephone survey, and comprehensive evaluation, the “brand imageâ€, “expected qualityâ€, “quality perceptionâ€, “service qualityâ€, “value perceptionâ€, and customer-to-business "Satisfaction", "loyalty" and other aspects of the final evaluation.
As one of the major manufacturers of heavy-duty vehicles in China, Shaanxi Automobile has always created maximum marketing value for its customers. DeLong, as a well-known brand of Shaanxi Automobile, has won the favor of the market and users with its outstanding performance and has become a heavy truck. The spokesman for the industry's fuel-efficient products. In 2008, the launch of the second-generation Guosan Delong heavy truck continued to write a new fuel-saving legend. At present, Shaanxi Automobile's 09 models of the second-generation Delong triple card series have been fully listed, creating a new era of “smart fuel economyâ€. Advanced multi-power fuel-saving switch, fuel-saving constant temperature fan, fuel-saving and broken-cylinder technology, water removal filter, common rail and many other advanced functions make the product intelligent under the conditions of no-load, medium-load and heavy-duty operation. By controlling the fuel supply, the fuel consumption of the entire vehicle is reduced by 2.6-4.2 liters/hundred kilometers, achieving the purpose of fuel economy.
The launch of the second-generation DeLong heavy truck in Shaanxi Auto, continued to write a new fuel-saving legend
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At present, Shaanxi Auto is advancing the transition to a “service-oriented manufacturing†business model. While improving the efficiency and quality of Delong's product services, it also strengthens the optimization of Delong's product service network, improves the timeliness of Delong's product services, and creates the characteristics of Shaanxi Auto. Service marketing. Shaanxi Automobile Delong provides efficient pre-sales, sales, and after-sales consulting services to customers, and 3,900 service stations can meet customer service requirements anytime and anywhere. DeLong's 18-month unlimited-mileage warranty promises to lead the country. It is the first one-stop service in the industry and provides users with lifelong technical and service management support to create maximum value for users.
The quality and service of Shaanxi Auto Delong products not only improved the competitiveness of Shaanxi Auto, but also narrowed the distance between Shaanxi Auto and users. More peace of mind, not only good quality, low fuel consumption, but also the nationwide after-sales service network, 24-hour service hotline, whether it is day or night, or windy and rainy, as long as a phone call, Shaanxi Automobile after-sales service staff Will immediately send us a warm, efficient and fast service. I would like to choose the Shaanxi Auto DeLong vehicle."
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